Sh1p

Privacy Policy

Last updated: October 2025

Introduction

DNM Software LLC ("we," "us," or "our") operates Sh1p (the "App"), a Shopify application that connects your store to the ClearJet shipping network. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using Sh1p, you agree to the collection and use of information in accordance with this policy.

Information We Collect

User Account Information

  • Email address
  • Authentication credentials (managed by Clerk)
  • User profile information

Shopify Store Data

  • Store name and domain
  • Order information (order details, customer shipping addresses)
  • Product information related to shipments
  • Access tokens for API integration

Shipping Information

  • Shipment details and tracking information
  • Package dimensions and weights
  • Delivery addresses and preferences

Payment Information

  • Wallet balance and transaction history
  • Payment processing through Stripe (we do not store credit card information)
  • Billing records and invoices
How We Use Your Information
  • To provide and maintain the Sh1p service
  • To process shipments through the ClearJet network
  • To manage your account and wallet balance
  • To communicate with you about your shipments and account
  • To improve and optimize our service
  • To comply with legal obligations and prevent fraud
Payment Processing and PCI Compliance

All payment transactions are processed by Stripe, our third-party payment processor. We maintain PCI DSS (Payment Card Industry Data Security Standard) compliance by:

  • Never storing credit card numbers: Card data goes directly from your browser to Stripe's secure servers
  • Using Stripe Checkout: A PCI-compliant hosted payment form that handles all sensitive card data
  • Tokenization: We only store Stripe Payment Intent IDs, not card details
  • Secure webhooks: Payment confirmations are verified using cryptographic signatures to prevent tampering

What Payment Information We Store

In our secure database, we store only non-sensitive payment-related information:

  • Payment Intent IDs (Stripe reference numbers like "pi_xxx")
  • Transaction amounts and processing fees (in cents)
  • Wallet balance and ledger entries
  • Payment timestamps and transaction status
  • Metadata for linking payments to deposits and refunds

What We Don't Store

  • Credit card numbers or CVV codes
  • Bank account numbers
  • Full cardholder names (unless you provide them separately in your profile)
  • Billing addresses (handled entirely by Stripe)

For questions about payment security or to review Stripe's security practices, visit Stripe's Privacy Policy and Security Documentation.

Third-Party Services

We work with the following third-party services to provide our App:

  • Clerk: User authentication and account management (Privacy Policy)
  • Shopify: E-commerce platform integration and order data (Privacy Policy)
  • ClearJet: Shipping network and logistics services
  • Stripe: Payment processing and financial transactions (Privacy Policy)

These services have their own privacy policies and we encourage you to review them using the links above.

Data Storage and Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted storage of sensitive data
  • Secure API authentication
  • Regular security audits and updates
  • Access controls and monitoring

Your data is stored in secure databases and is only accessible by authorized personnel for legitimate business purposes.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Withdraw consent for data processing
  • Export your data in a portable format
Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and legitimate business purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

DNM Software LLC
Email: privacy@ship.app